Shipping policy

Email Confirmation

An order confirmation email will be sent to the email address you provided when placing your order after successful payment. With your confirmation, we will ship out your purchased items as soon as possible. Generally, your order will be processed within 1-3 working days. If more time is required, we will notify you by email. Feel free to contact us at Clarence@qd3dprinter.com if you have any questions about package lead time.

Notes:

  • If no confirmation is received, we assume that you have confirmed the order.
  • Please place your order carefully. If you need to cancel your order, be sure to contact us before shipping.
  • Orders that have already shipped cannot be canceled. If you still want to cancel, you may refuse delivery, but please note that non-defective returns will require you to pay round-trip shipping fees.

Shipping

Qidi Tech has local warehouses in the US, UK, EU, CA, AU, and JP for 3D printers. Accessories are mostly stored in China. If your order includes both, we will split the shipment to ensure faster delivery of the 3D printer. Typically, printers take 3-7 days to arrive, while accessories may take longer due to customs clearance and other factors. 

Shipment Service Provider

Usually, goods will be shipped by DHL, FedEx, UPS, USPS, Amazon Logistics, GLS, or DPD.

Shipping Cost

We offer free shipping on items from our US, UK, EU, CA, AU, and JP local warehouses. If your order does not qualify, the shipping cost will be displayed at checkout.（Max4 Except）

Estimated shipping cost and delivery times:

Destination Item Ship from Shipping Cost Carrier Delivery Time
US/UK/EU/CA/AU/JP 3D Printers/Filaments Local Warehouses Free FedEx, UPS, Amazon Logistics, etc. 3-7 days
US/UK/EU/CA/AU/JP Accessories China $30 USD/€30/£25/$40 CAD/$42 AUD/¥4,000 JPY DHL Express 5-10 days
Other Countries All China Check at checkout DHL, FedEx, UPS 5-10 days

Shipping Restrictions

We can ship orders to the contiguous 48 states, Alaska, Hawaii, Puerto Rico and Guam(extra charges may apply). You may determine shipping rates to your destination at the checkout page.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

Tariff

If the product you purchased involves cross-border transportation, you need to do the customs clearance yourself.

Value Added Tax (VAT)

If you are a UK company with a valid VAT number, contact us at lexie@qd3dprinter.com for an invoice showing UK VAT after placing an order.

Tracking Your Order

You can track your order in one of the following ways: