Shipping & Delivery

Email Confirmation

An order confirmation email will be sent to the email address you provided when placing your order after successful payment. With your confirmation, we will ship out your purchased items as soon as possible. Generally, your order will be processed within 1-2 working days. If more time is required, we will notify you by email. Feel free to contact us at Clarence@qd3dprinter.com if you have any questions about package lead time.

Notes:

• If no confirmation is received, we assume that you have confirmed the order.
• Please place your order carefully. If you need to cancel your order, be sure to contact us before shipping.
• Orders that have already shipped cannot be canceled. If you still want to cancel, you may refuse delivery, but please note that non-defective returns will require you to pay round-trip shipping fees.

Shipping & Delivery

QIDI Tech has local warehouses in the US for 3D printers. Accessories and filaments may be stored locally or shipped directly from our main warehouse in China to ensure inventory availability. If your order contains multiple items (e.g., a printer and accessories), we may ship them in batches from different locations to ensure you get your printer as fast as possible.

Shipment Service Provider

Usually, goods will be shipped by reliable domestic and international carriers, including FedEx, UPS, DHL Express, USPS, and Amazon Logistics.

Standard Shipping Options:

Shipping Restrictions

We ship to the contiguous 48 states, as well as Alaska, Hawaii, Puerto Rico, and Guam. For remote, non-contiguous, or isolated areas, additional carrier surcharges may apply, which will be calculated and displayed on the checkout page.

You may only ship to one address per order. If your order contains items that require shipping to multiple locations, you will need to place separate orders for each address.

Customs Duties & Tariffs

For items stocked and delivered from our US local warehouse, no extra customs duties will apply. However, if a specific item involves cross-border transportation from our main warehouse in China, you may need to assist with customs clearance according to local regulations.

Tracking Your Order

You can track your package in one of the following ways:

• Check your email inbox for shipping confirmations containing the carrier name and tracking number.
• Contact our team directly at Clarence@qd3dprinter.com.
• Track it yourself by entering your tracking number at https://www.17track.net/en.

Delivery and Inspection

As our 3D printers are high-value engineering items, please closely monitor your delivery schedule. If you suspect you will not be home during the delivery window, we highly recommend contacting the courier in advance to arrange a suitable delivery time to ensure a secure drop-off.

Once you (or someone authorized on your behalf) collect the item, QIDI Tech will consider this your acceptance of the package weight, quantity, and product condition. To fully protect your rights, we highly recommend shooting a continuous unboxing video. If you notice any visible damage to the outer packaging, or find items missing or damaged upon opening, please contact QIDI Support within 24 hours of delivery so we can investigate and resolve the issue immediately.

Frequently Asked Questions (FAQ)

My package says delivered, but I didn’t receive it.

Sometimes tracking information can update prematurely, and packages are marked as delivered shortly before they actually arrive. Your package will most likely be delivered within a day or two. In the meantime, we suggest checking with neighbors or your local delivery driver! If you still haven't received your order after a couple of days, please contact our Customer Support team within 3 days of the final tracking status update, providing your order number.

What should I do if my order hasn’t been delivered?

Please note that shipping estimates count business days only (excluding weekends and statutory holidays). We recommend reaching out to the shipping carrier first for the most immediate status update. If your order has significantly exceeded typical transit times, please contact our Customer Support team.

My order tracking hasn't been updated for many days?

We apologize for the logistics delay! Even if the tracking status hasn't refreshed, your package is almost always still in safe transit to you. If the tracking information remains completely frozen for more than 7 days, please contact our Customer Support team or the shipping carrier directly for deep-dive assistance.

Will my package be charged delivery/customs fees?

Orders fulfilled directly from our US domestic warehouses will not incur unexpected delivery fees or customs duties. For international shipments originating from China, orders may be subject to customs inspection and standard duties as defined by US import laws, based primarily on the declared product value.